John Plumbing

A plumbing emergency can be one of the most stressful experiences for a homeowner. Whether it’s a burst pipe flooding your basement or a sewage backup in the kitchen, your actions in the first 15 minutes determine whether you'll face a simple repair or a multi-thousand dollar restoration project.

1. Shut Off the Main Water Valve

The very first thing you must do is stop the flow of water. Every second the water is running is more damage to your floors and drywall.

Where to find it: Usually located near the water meter, in the basement, or in the garage.
How to close it: Turn the valve handle clockwise until it stops.

2. Turn Off the Water Heater

If your emergency involves the hot water lines or if you've shut off the main water supply, turn off your water heater. If left on without water inside, the heating elements can burn out or the unit can overheat.

3. Open Outside Faucets

After the main valve is off, there is still water sitting in your pipes. Go outside and open your garden hose faucets. This drains the remaining water away from the interior of your home.

4. Address Electrical Hazards

If water is leaking near electrical outlets, light switches, or your breaker box, do not touch them. Go to your electrical panel and turn off the power to the affected rooms if it is safe to do so.

5. Call a Professional

Once the situation is stabilized, call our 24/7 dispatch line. Attempting a complex repair during a crisis often leads to further damage.

Pro Tip: Take photos of the damage immediately for your insurance claim. Having a timestamped record is vital for getting your claim approved quickly.